Privacy Policy
At Metanoia Academy, we respect your privacy. This policy explains what personal information we collect, how we use it and the choices you have.
Metanoia Academy is operated by Metanoia for Qualification and Training, based in Cairo, Egypt.
1. Information We Collect
Information you provide:
Your name, email address, phone number and country when you create an account.
Messages you send through our contact form or by email.
Ratings you submit for assets.
Your preferences for receiving updates.
Information generated when you use the website:
Your purchases, order history, payment status and payment references.
Your course progress, including lessons marked as completed.
Items saved in your cart.
[Confirm whether video viewing duration and course-resource or asset downloads are recorded.]
Our service providers may also process technical information, such as IP addresses, browser information and request logs, to operate the website, deliver content, secure accounts and prevent misuse.
We do not store complete payment card details in our website database.
2. How We Use Your Information
We use your information to:
Create and manage your account.
Provide access to purchased courses, assets and membership benefits.
Process orders and send purchase confirmations.
Save your course progress and preferences.
Respond to questions and support requests.
Handle refund requests and check the applicable conditions.
Send content updates and promotional emails when you have chosen to receive them.
Maintain website security and prevent misuse.
Meet applicable accounting and legal obligations.
We do not sell your personal information.
3. Services We Work With
We use service providers to operate the platform, including:
Google Firebase: account authentication, Google sign-in, email verification and password reset emails.
Paymob: payment processing.
Brevo: transactional emails and other communications.
Bunny.net: delivery of course videos and downloadable files.
Vercel: website hosting.
[Database provider name]: storage of account information, orders and course progress.
[Confirm any other providers that receive personal information.]
We share information as needed to provide these services. Providers process information under their applicable agreements and privacy policies.
We may also disclose information when required by law or where necessary to establish, exercise or defend legal claims.
4. Payments
Payments are processed through Paymob. You enter your payment details through its payment interface.
We do not store complete card details. We retain order information, including the products purchased, amount paid, transaction date, payment status and payment reference.
Paymob processes payment information under its own privacy policy.
5. Cookies and Browser Storage
The website uses browser storage and related technologies to support account sign-in and [confirm cart and preference storage].
Services used for sign-in, payment and video delivery may use cookies or similar technologies under their own policies.
[Confirm whether website analytics, advertising technologies or email open/click tracking are enabled, and describe any such processing here.]
You can manage cookies and browser storage through your browser settings. Blocking or clearing them may affect sign-in and other website functions.
6. Email Preferences
You can stop receiving promotional emails through your dashboard preferences or the unsubscribe link in those emails.
Essential communications, such as purchase confirmations, password resets and important service notices, may still be sent when needed.
7. Keeping Your Information Safe
We use measures designed to protect personal information, including encrypted HTTPS connections, secure authentication and restricted administrative access.
Authentication credentials are managed through Firebase rather than stored as readable passwords in our website database.
No system is completely secure. We work to prevent unauthorized access, loss and misuse of personal information.
8. How Long We Keep Information
We retain information for as long as needed to provide our services and fulfil the purposes described in this policy.
Certain records may need to be retained for accounting, legal obligations, disputes or security purposes.
Our retention arrangements are:
Account information and course progress: [retention period or deletion criteria].
Orders and payment records: [retention period].
Contact messages and email records: [retention period].
Technical logs and backups: [retention periods and deletion schedule].
9. Deleting Your Account
You can request account deletion by emailing info@metanoiacademy.com.
[Add “Dashboard → Account → Delete account” once this feature and its behavior are confirmed.]
Deleting your account removes your ability to access purchased content through that account.
We delete or anonymize information that is no longer needed, subject to applicable retention requirements. Some information may remain temporarily in backups or service-provider systems until their deletion processes are completed.
We may retain limited records where necessary for accounting, legal obligations, security or resolving disputes.
10. Your Rights and Choices
Subject to applicable law, you may request to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete information that we no longer need to retain.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing where applicable.
You can update available account details and email preferences through your dashboard.
For other requests, email info@metanoiacademy.com. We may need to verify your identity before completing a request.
11. Minimum Age
Metanoia Academy is intended for students aged 16 and above. We do not knowingly accept accounts from children under 16.
[Confirm parent or guardian permission requirements for students aged 16–17 and ensure they match the Terms & Conditions.]
If you believe a child under 16 has provided personal information, contact us so we can investigate and take appropriate action.
12. International Processing
Some service providers may process or store personal information outside Egypt.
[Confirm the relevant storage locations and applicable arrangements for international transfers.]
13. Student Work and Testimonials
Where we wish to publish a student’s name, work, photograph or testimonial for promotional purposes, we obtain the necessary permission.
Permission to publish on one channel does not automatically authorize use on other channels or for other purposes.
To ask about the use of your work or testimonial, contact info@metanoiacademy.com.
14. Changes to This Policy
We may update this policy as our services or practices change. We will publish the revised policy on this page and update the date below.
Where required, we will provide additional notice of significant changes.
15. Contact Us
For questions about this policy or requests concerning your personal information, contact:
Metanoia Academy
Operator: Metanoia for Qualification and Training
Address: Cairo, Egypt
Email: info@metanoiacademy.com
Last updated: October 7, 2026